Frequently Asked Questions

What is your Cancellation policy?

12 hours for personal training.

6 hours for group classes.

24 hours for massage.

6 hours for nutrition.

If you fail to cancel before the appropriate time, Harts Run Fitness retains the right to charge you the full price for your missed session. 

What is your Refund Policy?

Drop-in class purchases will not be refunded.

Unused classes, personal training sessions, and nutritional sessions purchased in a package may be returned for a pro-rated rate. 

Gym membership payments will not be returned once a charge is made. If you need to cancel your membership, cancellation must be processed before the next auto payment is processed. Cancellation may be done in person or by phone.

Year-long gym memberships will be charged a minimum of three months, even if cancelled before that time. 

How is my privacy maintained?

Harts Run Fitness, LLC uses the MindBody service to process all payments, make reservations, and store personal information. By using our online purchase system, in-store purchase system, or online booking system, you agree to MindBody's privacy and usage policies.